Meeting Room Support Analyst

Company: Maximus
Location: Albany
Posted on: September 16, 2022

Job Description:

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.Description--- Monitor and manage site conference room schedules/calendars.--- Assist customers with meeting room scheduling.--- Reschedule and rearrange meetings for customer on an as needed basis.--- Setup site conference room meetings that require multi-site connectivity.--- Provide tier 1 support to customers for audio, video conferencing, webcasting and projection needs.--- Monitor audio and video quality throughout meetings when needed.--- Coordinates with customer to determine meeting room infrastructure requirements for non-standard meetings.--- Daily system testing to ensure equipment and room functionality.--- Responsible for escalating all 'next level' break fix issues to the technical team for resolution.--- Utilize the Service Desk ticketing system to respond to end user requests and create new tickets.--- Ensure meeting rooms are organized and presentable for use.--- Maintain current knowledge of relevant technologies.--- Develop and use knowledge base documentation.--- Provide an exceptional level of customer service while working in a fast paced, dynamic complex environment.--- Work under little supervision on day-to-day basis.--- Provide hardware (i.e. laptop/desktop/printer) and software (i.e. Windows OS) support as needed in person to customers and on phone.--- Participate in special projects as required.What You Need:The ideal candidate will have the practical experience and technical skills with the following guidelines:--- Bachelor's degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.--- Superior interpersonal, oral, and written communication skills.--- Flexibility to adapt to deadlines, changing schedules, priorities, and unpredictable events as they arise.--- Strong troubleshooting skills with experience in diagnosing complex technical issues involving workstations, connectivity and applications.--- Commitment to excellence and high standards, strong organizational skills; able to manage priorities and workflow.--- Knowledge of Microsoft Windows (7/10) operating systems and Microsoft Office productivity products.--- Ability to work independently as well as a member of a support team.--- Ability to support and interface with VIP/executive level personnel.--- Ability to adapt to unfamiliar systems and situations with minimal review/supervision while interacting with the customer.--- US Citizenship requiredJob Type: Full-timePay: $55,000.00 - $60,000.00 per yearSchedule:* 8 hour shiftAbility to commute/relocate:* Albany, OR 97321: Reliably commute or planning to relocate before starting work (Required)Work Location: One location

Keywords: Maximus, Albany , Meeting Room Support Analyst, Professions , Albany, Oregon