AlbanyORRecruiter Since 2001
the smart solution for Albany jobs

Full time Work at Home Senior Fraud Intake Representative

Company: Mommy Jobs Online
Location: Albany
Posted on: August 1, 2019

Job Description:

Full time Work at Home Senior Fraud Intake Representative Are you looking for a challenging role that includes the convenience of working virtually at home? Are you a reliable, Do the right thing, highly self-motivated individual? Do you genuinely care about helping customers? Then a Virtual Servicing role may be the role for you! These exciting Virtual Servicing positions allow agents to work from the convenience of their own home while offering the opportunity to be part of a high quality servicing environment that is looking to make the customer experience simple, yet effective. The desire to minimize customer effort while showing a high level of passion and energy when problem solving on behalf of the customer will be essential. You will also be asked to assure speedy resolution of issues by using well defined critical thinking skills. Associates will be responsible for primarily fielding inbound calls, answering questions, providing an unmatched customer experience, and handling customer concerns through one call resolution with a focus on protecting our customers from potential fraudulent activities on their account. Associates will also utilize a variety of systems and tools to efficiently analyze and service the needs of the customer and will inform and educate customers to help them make well-informed decisions essential to utilizing their credit card in this ever growing digital world. In addition, listening skills are critical such that effective use of information that is heard is fully leveraged. This role is responsible for complex research and analysis of account activity to assess levels of risk. The successful candidate will take appropriate corrective action through customer contact to verify legitimate usage. He/she will also provide reviews and analysis of risky or exceptional conditions with the goal of helping protect our customers from fraudulent activities on their account. Success in this role require the following: The ability for you to be a passionate customer service advocate with past experiences for you to draw upon Strong time management and multi-tasking skills in a virtual environment Capable of working through changes and challenges by problem solving to achieve the desired result Possess Strong decision making ability and pay close attention to detail High level of autonomy and ethical self-management in a highly audited setting Willingness and acceptance to be nimble when servicing customers Excellent grammar, verbal, and vocal skills Exceptional listening, questioning and call control techniques Knowledge of digital servicing Basic Qualifications: High School Diploma, GED or Equivalent Certification Preferred Qualifications: 2+ years customer service experience in financial services or at least 2 years customer service experience in credit card services 2+ years fraud experience W@H experience and/or HVSS/FDO experience Virtual Servicing Associate (Work at Home) Additional Expectations: Regular and predictable attendance required This role requires a home office environment that is free from background noise, distractions and any activities that could potentially interrupt focus on servicing our customers Ability to sit in front of a PC monitor for extended periods of time A high-speed broadband internet service provider is required in the home office space No dial up or Satellite internet service providers permitted A hardwired internet connection is required upon start to perform the duties of this job The Internet service provider speed/bandwidth must be 3 megabytes per second or higher (minimum required). Please contact your internet service provider for confirmation Please check your internet service provider speed/bandwidth here, http://www.speedtest.net/ The internet connection can only be used for our purposes during your schedule Our ideal candidate should have strong, independent, problem solving skills and should be able troubleshoot technical issues The virtual servicing department operating hours are 8am 12am (7 days a week) The official production schedule that a new employee accepts is based on business need and will be the expected schedule worked unless business needs change in the future. Pay: $16.90 hr To Become An Agent Please apply and register at mommyjobsonline.com. Please click on Join Now and select the Customer Service Job Bank Registry to get connected with this client and to begin their hiring pre-screening process. Reference agent id code MJOLSerena when you register online. Please allow 24 hours of processing time once you register with us. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, Albany , Full time Work at Home Senior Fraud Intake Representative, Other , Albany, Oregon

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Millwright - Forestry Products
Description: Open Positions located in Medford, OR and Weed, CA Who we are: Forest products company, building value with timberland management, safe and efficient manufacturing, and passionate, capable people. We (more...)
Company: NetHire
Location: Albany
Posted on: 08/24/2019

Email Marketing Processor - (Flexible Schedule)
Description: Mommy Jobs Online is now recruiting part-time and full-time Email Marketing Processors to work remotely. Great opportunity for the perfect person that has a home office setup to work remotely. At Mommy (more...)
Company: Mommy Jobs Online
Location: Eugene
Posted on: 08/24/2019

Universal Banker - 17th and Oak Branch - Eugene, OR (Full-time / 30 hours)
Description: At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we're one of the country's most respected, innovative and (more...)
Company: US Bank
Location: Eugene
Posted on: 08/24/2019


Looking for RESPECT and a Place to Call HOME?
Description: Looking for RESPECT and a place to call HOME This is that place.WALMART is Hiring CDL-A Truck Drivers in your area What you'll do:Walmart wants to help you find your place - a stress-free, flexible work (more...)
Company: Walmart
Location: Eugene
Posted on: 08/24/2019

House Sitting Wanted - Your Own Private Destination Resort, Seeking House Sitter
Description: Overview: br Hello my name is LIZ. I'm hiring a house
Company: HouseSitter
Location: Bend
Posted on: 08/24/2019

MRF Laborer
Description: POSITION SUMMARY: A Laborer is responsible for safely and efficiently performing general labor duties at a hauling company, transfer station, recycling center or landfill. Responsibilities may include (more...)
Company: Republic Services
Location: Bend
Posted on: 08/24/2019

Sitter Wanted - Minimal Care Twice A Month
Description: We are a family of four, a one year old son and nine year old daughter looking to have care twice a month random
Company: Sitter
Location: Bend
Posted on: 08/24/2019

Bid On Local Painting Jobs - Reach New Customers In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Springfield
Posted on: 08/24/2019

Sitter Wanted - Looking For Care For My 6 Month Old
Description: Hello My name is Marian and my hubby and I are looking for part time care
Company: Sitter
Location: Bend
Posted on: 08/24/2019

Freelance Job Promoter
Description: Mommy Jobs Online is now recruiting part-time and full-time Freelance Job Promoters to work remotely. Great opportunity for the perfect person that has a home office setup to work remotely. At Mommy Jobs (more...)
Company: Mommy Jobs Online
Location: Eugene
Posted on: 08/24/2019

Log In or Create An Account

Get the latest Oregon jobs by following @recnetOR on Twitter!

Albany RSS job feeds