CUSTOMER SUPPORT SPECIALIST

Company: Blue Tech LLC
Location: Portland
Posted on: June 1, 2025

Job Description:

BlueVolt is a leading e-learning provider, simplifying digital and in-person training through our innovative SaaS platform. We empower businesses to train anytime, anywhere, driving growth, culture, and operational success. Why BlueVolt? Join our fast-growing, innovative team! We're looking for ambitious individuals eager to grow in a supportive, dynamic environment. Customer Support Specialist Benefits: Health, Dental, and Vision InsuranceHealth Reimbursement Account (HRA) & Flexible Spending Account (FSA)SIMPLE IRA with company matchGenerous PTO & holidaysCompany-paid life insuranceProfessional development opportunitiesCustomer Support Specialist Responsibilities: Provide expert customer support via live chat and email, maintaining high service standardsTroubleshoot BlueVolt software issues and offer step-by-step guidanceResolve B2B and B2C customer inquiries quickly and professionallyManage support tickets, balancing customer satisfaction with company needsEnsure platform proficiency and meet service level commitmentsCollaborate with team members, account managers, and leadership to improve processesPerform other tasks as assigned based on performanceCustomer Support Specialist Requirements: Must work in-office, 8 hours/dayCollege degree or equivalent experience in a support/help desk roleExperience handling customer inquiries in a ticketing environmentStrong knowledge of PC applications, internet browsers, and Microsoft 365Familiarity with web-based ticketing systemsBasic understanding of computer and system configurationsSoft Skills: Adaptable: Open to feedback and can manage competing demandsCommunicative: Clearly conveys ideas and listens activelyCooperative: Resolves conflicts effectively, works well with othersCustomer-Centric: Empathetic, professional, and prompt in addressing concernsDependable: Punctual and responsible with tasksProblem-Solver: Efficiently resolves issues with attention to detailCommitted: Long-term focus with a drive for personal and professional growthThis role does not involve supervisory responsibilities. Occasional physical requirements (lifting up to 10 lbs) may apply. Reasonable accommodations are available. Compensation details: 50000-60000 Yearly SalaryPI4e71ccccc3e1-25660-37256524

Keywords: Blue Tech LLC, Albany , CUSTOMER SUPPORT SPECIALIST, Other , Portland, Oregon