Customer Accounts Advisor
Company: Aarons
Location: Albany
Posted on: January 27, 2023
Job Description:
We are Aaron's - an industry leader in the sales and
lease-to-own retail industry known for quality brand names and
superior customer service. We provide our team members the
opportunity to reach their full potential in a team-oriented,
high-energy, recognition-based environment with competitive pay and
benefits. This is much more than a job - it is a career with
purpose.Aaron's Customer Account Advisors serve as coaches to our
customer, driving payment collections and lease agreement renewals
by understanding lease agreement benefits and ensuring customers
are 100% satisfied with the product. As a Customer Account Advisor,
you will build relationships with our customers over the phone and
face-to-face to help bring them one-step closer to ownership.
Skills for Success Customer Account Advisors can connect and relate
well to people, demonstrate empathy, listen attentively, explain
things simply and easily, and successfully navigate difficult
conversations. Strong multi-tasking, organizational, negotiation
and persuasion skills are necessary. Like all Aaron's team members,
they share our purpose and passion for making a real difference in
the lives of others and the rewards that come from creating strong
personal connections for life. The Work
- Attainment and upkeep of customers' accounts including
maintaining updated customer information in the store computer
system and documenting all customer payment appointments.
- Direct contact with customers who have not renewed their Lease
agreement(s) both in home visits and over the phone
- Sell customers on the benefits of timely lease agreement
renewal payments
- Assist the Customer Account Manager in setting and achieving
daily, weekly and monthly revenue and renewal goals
- Assist with merchandise returns and guest deliveries as
directed by management
- Clean and certify merchandise in the Quality Assurance Center
for all items personally returned
- Complete and maintain weekly vehicle maintenance sheet and
route sheets daily
- Load, secure and protect product in company vehicle
- Safely operate company vehicle
- Assist the Sales Team as needed
- Any reasonable duties requested by management Requirements
- United States at least 21 years old with a valid state Driver's
License and compliance with the Company's Driver Qualification
Policy; including satisfactory MVR (driving record). Canada at
least the age of 18.
- Must meet DOT requirements to obtain certification in required
states (United States)
- Ability to work schedule of hours varying from 8 am to 9
pm
- Ability to lift up to 50 lbs. without help and up to 300 lbs.
with the assistance of a dolly
- Two years of retail/customer service experience preferred
- High School diploma or equivalent preferred
- Excellent interpersonal and communication skills
- High energy with the ability to effectively perform all
functions of the store and multitasking effectively
- Proper telephone etiquette
- Uphold the Aaron's Brand and protect company assets
- Maintain a professional appearance
- Proficient computer skillsAaron's Total Rewards Our team
members are our greatest asset. As an expression of our
appreciation, Aaron's is proud to offer outstanding career
training, competitive performance incentives, excellent advancement
opportunities, and a distinctive benefits package which includes: -
- Sundays off
- Employee assistance program
- Employee purchase program with exclusive discounts
- Physical and financial well-being programs
- Tuition reimbursement
- Employee Business Resource Groups
- 401(k) plan with contribution matching
- Paid time off, including vacation days, sick days, and
holidays
- Life and disability insurance
- Medical, dental and vision insurance
- Paid paternal leave
- Stock purchase plans
- Pay on Demand - **Benefits vary based on full- and part-time
employment status. - About Aaron'sAt Aaron's we offer sales and
lease-to-ownership of specialty items including furniture, consumer
electronics, home appliances, and accessories throughout the United
States and Canada. Our customers shop at Aaron's for the same
reason you should choose us for the next step in your career - our
ability to positively influence people's lives. If you are looking
for a company with the passion and dedication to make a difference
in the lives of customers and team members alike, join us
today.Aaron's is committed to creating a diverse and inclusive work
environment, celebrates our team members' differences, and is proud
to be an equal opportunity employer. All qualified applicants will
receive consideration for employment without regard to race, color,
pregnancy, religion, sex, sexual orientation, gender identity,
national origin, age, disability, -veteran status, military duty,
gender expression, genetic information, or any other protected
class. Candidates who require accommodation during the recruitment
process should contact hrsupport@aarons.com.Aaron's is an Equal
Opportunity Employer. -#LI-Onsite#Indeed-Full-Time -
Keywords: Aarons, Albany , Customer Accounts Advisor, Other , Albany, Oregon
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