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Network Engineer

Company: Concept Systems Inc.
Location: Albany
Posted on: January 19, 2023

Job Description:

Our Network Engineer is responsible for providing computer network services to our customers as well as aiding our IT Manager with general internal IT support needs. Under the supervision of the IT Manager and Operations Director, this position will be responsible for designing, installing, configuring, troubleshooting, and repairing external customer network equipment while also aiding internal employees with troubleshooting, repair, installation, maintenance, and management of their computers, printers, software, web-based applications, and associated accounts. Up to 20% travel required annually for planned, scoped project work. ESSENTIAL JOB DUTIES - Create networking environments by estimating, designing, procuring, configuring, documenting, and coordinating system installation - Establish, document, and implement system standards - Contact customer via email and phone to gather requirements - Investigate data network faults in local and wide-area network situations - Configure and install firewall environments per customer needs, standards, and best practices - Set up routing, switching, and firewall equipment - Provide troubleshooting and fault discovery if problems arise during the installation - Maintain regular contact with project managers, engineers, and other stakeholders - Create technical documentation to aid in future troubleshooting. - Patch management for Windows OS, third-party applications, and firmware - Internal IT support and troubleshooting, including with the following services: o Installing and configuring software, hardware, and networks o Performing IT maintenance, improvements, and backups o Monitoring, tracking and execution of IT projects, troubleshooting activities and Support tickets o Assist with monitoring system performance o Field incoming help requests from end users via telephone and in-person in a courteous manner. Ensure that all system users are cared for as problems arise. Find solutions and implement. o Test fixes to ensure problem has been adequately resolved o AD, AzureAD, and Office365 account management. o Maintain company hardware inventory and inventory tracking system for all IT equipment. o Assists with various IT projects as assigned. o Support new hire setup and training o Maintain and support IT policies, procedures, best practices, templates, and work instructions in accordance with established document control policies and procedures. o Maintain company hardware inventory and inventory tracking system for all IT equipment. EXPECTATIONS - Maintain punctual, regular, and predictable attendance. - Be responsive and proactive. Show rapid response to all issues as well as follow through until it has resolution. Reply to voicemails, emails and any other communication received within 24 hours, even though an answer is pending, or task being completed to keep user informed. - Must be flexible and prepared to take on new challenges, learn new things, and think on your feet. - Bring solutions and options to problems - Ability to work independently with little or no supervision - Work collaboratively in a team environment with a spirit of cooperation - Strong technical documentation skills - Strong interpersonal skills, with a focus on rapport-building, listening, and questioning skills. - Strong written and oral communications skills, with ability to remain calm and courteous under pressure - Maintain strict confidentiality in all duties - Take direction respectfully from manager - Able to travel including overnight stays - Able to cover other shifts when others are absent. - Available after-hours by phone during alternating on-call periods - Collaborate with other professionals to maintain familiarity with IT industry standard practices and functionality. SUPERVISORY RESPONSIBILITIES This position does not have any supervisory responsibilities. QUALIFICATIONS Ability to perform job duties with or without reasonable accommodation and without posing a direct threat to safety or health of employee or others. To perform this job successfully, an individual must be able to perform each job duty satisfactorily. The items listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE - High school diploma or equivalent - Computer network certifications: CompTIA Network+, CCNA or CCNP (preferred) - Three or more years in similar role or comparable work experience - Experience with Microsoft business applications such as Excel, Word, PowerPoint, etc. - Experience with account management in Active Directory and/or Azure AD account management. - Experience with installing, troubleshooting, supporting, repairing, and maintaining: - Network equipment - Windows computer systems - Network printers LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to create clear and concise written processes and procedures, routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Ability to communicate between technical and non-technical people. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. COMPUTER SKILLS Working knowledge of Microsoft operating system, applications and tools, understanding of networking and network administration, active directory and backup systems. Including Microsoft Windows 10, Microsoft Office 365, Microsoft Active Directory, SharePoint and Microsoft Windows 2016/2019 Server. REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Must be critical thinker and problem-solver with attention to detail and ability to deal with problems involving several concrete variables in standardized situations. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. CERTIFICATES, LICENSES, REGISTRATIONS - A valid insurable Driver's License is required. - A valid passport maybe required for travel, or access to customer sites. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is occasionally exposed to work near moving mechanical parts and work in high, precarious places. The noise level in the work environment is usually moderate.The work environment may vary depending on start-up and customer site visit environments. Travel to customer sites is required for this position, up to 20% annually for planned, scoped project work. KEY COMPETENCIES Culture of Leadership Not only demonstrates actions associated with living the Concept Way but inspires others to do so as well through leading by example, communication and holding others equally accountable to these standards. Takes ownership for own success; speak openly and sincerely; is a source of inspiration, develops and fosters relationships both internally and externally and strives to be innovative. Results Focused Focuses on desire outcomes and how best to achieve them. Gets the job done on time and within budget. Sets high standards for performance of self and others; assuming responsibility and accountability for successfully completing projects or tasks; can be counted on to deliver consistent and high-quality results. Communicates Effectively Clearly conveys information and ideas, orally and in writing both internally and with customers. Organizes and structures communication to be professional, positive and succinct; demonstrates active listening and appropriate body language. Adaptive to Change Views change necessary and positive; maintains effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new structures, processes, requirements; can effectively cope with change. Culture of Innovation Demonstrates desire to be innovative by taking a proactive and creative approach to projects. Presents new product ideas as possible, participates in R2D2 frequently and contributes through Follow It or Fix It. Culture of Accountability Demonstrates making the choice to rise above individual circumstances and demonstrates the ownership necessary for achieving desired results - to See It, Own It, Solve It and Do It. Culture of Respect Demonstrates respect to others, providing recognition and appreciation for individuals in every role within Concept Systems. Follow It or Fix It Actively contributes feedback in an effort to promote continuous improvement while following Concept Systems established and documented business processes.

Keywords: Concept Systems Inc., Albany , Network Engineer, Other , Albany, Oregon

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