Customer Care Coordinator

Company: Clayton Homes
Location: Albany
Posted on: November 18, 2021

Job Description:

General Expectations: This is an integral position responsible for Coordinating the day-to-day administrative responsibilities which support the Customer Care program. This position must have great interpersonal skills in relating with team members & customers and provide a servant minded World Class customer experience.Duties / Responsibilities:

• Conduct pre-scheduling calls and exit interview calls.Process Contractor and Retailer service billbacks.
• Process all vendor claims, enter Warranty Card information, Send Welcome letters & general correspondence as directed by Regional Administrators or CCM.
• Communicate with Customer Care Manager, Parts department and purchasing.
• File all service and parts paperwork, create & move folders to accommodate new information & archive information.Organize and maintain file cabinets.
• Research, initiate and close all standalone parts orders.
• Update spreadsheets & general admin responsibilities as directed.
• Provide administrative support to the Customer Care Territory Manager position and the Customer Care Manager.Skills, Knowledge, and Abilities Required:
  • Very high attention to detail and accuracy.
  • Highly skilled with handling any service or parts questions & ability to offer resolutions.
  • Ability to cover for other Customer Care team members in their absence.Education and Qualifications:
    • 2 plus years in the Manufactured housing and/or Customer service experience.
    • Intermediate proficiency in Microsoft Office, Microsoft Excel, Outlook and Vantage.

Keywords: Clayton Homes, Albany , Customer Care Coordinator, Other , Albany, Oregon