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Practice Supervisor

Company: The Corvallis Clinic
Location: Albany
Posted on: June 6, 2021

Job Description:

Summary:

The Practice Supervisor directly supports the Practice Manager and Operational management of the Corvallis Clinic. Provide direct supervision of front and back office staffing. Ensures timely, efficient and quality patient care by managing staff schedules, appropriate training, and monitoring staff performance. Supervising the front end of the revenue cycle by ensuring complete registration and accurate patient intake.

Principal Responsibilities:

  • Will participate and maintain a culture within The Corvallis Clinic consistent with the content outlined in the Service and Behavioral Standards Handbook. To this end, employee will be expected to read, have familiarity, and embrace the principles contained within.
  • Administer organizational and departmental personnel activities such as interviewing, hiring and evaluating employee performance. Foster and maintain a work culture conducive to service excellence, employee satisfaction and fair employment practices.
  • At the direction of the Practice Manager, work with staff to ensure performance measures are met, drive change management, and support operational objectives. Supervise front end of the Revenue Cycle.
  • Drive consistent performance across the organization in order to differentiate the Clinic from competitors.
  • Evaluate, develop and implement process improvement initiatives designed to improve staff workflow and overall productivity. Work closely with department staff and physicians to incorporate state and federal requirements for electronic health record usage into daily practice routines.
  • Provide appropriate orientation training and resources for new personnel, including providers and physicians. Training may include technical training, clinical training and customer service training, as needed.
  • Participate in projects related to operational efficiency and workflow improvement. Actively manage change related to those projects with staff and providers. Participation may include assignments to project teams, leading a pilot program or identifying a response plan to problems/trends in the department.
  • Actively participate in budget planning process for staffing and supplies. Monitor department spending to remain within allocated funds and develop action plans for negative variances.
  • Foster a healthy communication environment among front desk, clinical and physician staff by conducting routine meetings designed to openly discuss operational, teamwork and patient service needs.
  • Investigate, evaluate and resolve patient complaints and other issues requiring a management response.

Goals:

  • Positive Work Environment and 10% employee turnover or less
  • Support Time of Service Collection rate of 80% or better
  • Support Schedule Utilization of 80% or better

Education/Licensure/Experience:

  • Associate's Degree preferred with 2 years of experience
  • Bachelors Degree desired Minimum of one year of experience
  • 6 years direct experience in practice management/supervision

Knowledge and skills:

  • Fully understand the complexities within a multi-specialty operation.
  • Ability to work compatibly with patients, physicians and other staff.
  • Ability to set benchmarks and standards to meet and exceed expectations of The Clinic.

Keywords: The Corvallis Clinic, Albany , Practice Supervisor, Other , Albany, Oregon

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