Customer Service Representative - Level I
Company: Veterinary Services Inc.
Posted on: May 3, 2021
The Level I Customer Service
Representative is an entry-level position. The individual is an
essential member of the customer service team and is responsible
for assisting new and existing VSI customers with identifying and
assessing customer service needs required to achieve customer
satisfaction and repeat business.
perform this job successfully, an individual must be able to
perform each essential duty at a satisfactory level. Reasonable
accommodation may be made to enable qualified individuals with
disabilities to perform the essential job functions. Essential job
functions and duties include, but are not limited, to:
- Receives incoming
customer services phone calls. Responds to customer questions &
inquiries in an effective, proactive, and professional manner.
Provides new and existing information regarding VSI products,
pricing, and concerns; open and closes accounts at customer's
- Processes incoming
customer orders accurately and efficiently, via telephone, email,
and by fax.
- For Dealer
Branches: Schedules/coordinates product shipping dates, notifies
customers of delivery schedules and/or anticipated
- For Dealer
Branches: Inputs customer orders, updates & makes changes into CS
computer data base according to established dept.
professionally with outside sales reps. regarding customer orders,
shipments, problems, and concerns.
professionally with warehouse, shipping personnel, and delivery
drivers to expedite or trace missing or delayed
- When assistance is
needed, refers customers to dept. supervisor or more experienced
employees and keeps customer service supervisor abreast of all
customer-related issues, problems, concerns, and shipment
- For Dealer
Branches: Maintains customer order files, records & related
documentation in accordance with CS Department protocols and
records systems; reviews and make changes to customer
VSI in a professional manner at all times.
attendance and dependability is an essential requirement of this
job and have the ability to work overtime as
- Responsible for
maintaining good-housekeeping habits by keeping work areas clean
and organized during work shift.
and maintains positive work relationships with co-workers,
management, customers, and vendors/suppliers to create value and
opportunity for VSI growth.
- Based on business
needs, may be required to travel periodically.
a professional demeanor, appearance and conduct at all
- Attends mandatory
staff meetings and participates in group discussions.
other job-related job tasks, work assignments and/or special
projects as directed/assigned by Management.
employee must have demonstrated experience and/or education as
outlined below in order to satisfactorily perform the essential job
duties and responsibilities. Qualifications may include, but are
not limited, to:
High School Diploma or equivalent GED certificate;
- One (1) three (3)
years of previous work experience in a fast-paced customer service
work environment or similar work environment; or
- Any combination of
experience, education, and training that will provide the level of
knowledge, skills, and ability required for the job.
team-building and relationship building, including the ability to
work individually and as a team member.
PC skills (Microsoft Word, Excel, SMART devices, and internal
math skills (addition, subtraction, multiplication, division,
common fractions and decimals).
ability to communicate effectively in both oral and written
skills in reading, writing, and speaking the English
analyze and interpret general business procedures, work
instructions, training materials, professional, etc.
problem solving, resolution skills, and ability to exercise good
customer services skills, ability to relate effectively and
tactfully with all levels of the organization.
to and demonstration of high ethical standards governing
professional behavior and interactions.
to adapt effectively to workplace changes and new job duties and
Ability to work efficiently in fast pace demanding work
environment, ability to handle
multiple job duties with frequent interruptions with calmness and
position may require employee to operate Company provided vehicle
or their own personal vehicle to conduct work-related business
and therefore requires
a valid drivers license, clean DMV record and current vehicle
AND WORKING CONDITIONS
Physical Demands and Working Conditions of this job may require the
employee to perform the following physical activities during the
course of work. Reasonable accommodations may be made to enable
individuals with disabilities to perform the Physical Demands and
Working Conditions. Physical Demands and Working Conditions may
include, but are not limited, to:
uses a telephone/cell phone, computer (including keyboard), SMART
devices, email and/or fax for necessary communications.
to stand, walk and sit for extended periods of time.
be routinely required to stoop, bend, kneel, lift and reach, in the
performance of job duties.
the essential use of hands, speech, eyesight, and
requirements include close and distance vision, peripheral and
depth vision, and the ability to adjust focus as
limitations for this position: 25-30lbs. on a regular
level for this work environment is typically low to
A safety-sensitive position is one in which job performance can
affect the safety of the employee and others. An employer must be
able to demonstrate that the employee's inability or impaired
ability to perform job-related tasks could result in a direct
threat to their safety and/or the safety of others.
Keywords: Veterinary Services Inc., Albany , Customer Service Representative - Level I, Other , Albany, Oregon
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