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Company: Concept Systems Inc.
Location: Albany
Posted on: May 3, 2021

Job Description:

Are you ready to join a great team?

Our Software Solutions Specialist (Sales Engineer) is responsible for promoting and selling software solutions for new and existing customers, along with providing customer feedback to the software team to actively promote improvements. By actively promoting our existing LabDash, Fleet Management, and OnGuard software platforms and listening to our customers' business drivers and challenges, our Software Solutions Specialist will increase sales volume of those platforms, drive improvements of those platforms, and assist our customers' in achieving their business objectives. Our Software Solutions Specialist is a strong communicator both internally and externally while they build, develop, and execute customer relationships and secure business across a variety of industries.

Essential Duties and Responsibilities

1. Manages the lifecycle of sales process from prospecting to securing commitment

2. Partners with customers to understand their project business drivers and develop solutions to meet their automation goals

3. Develops and fosters new leads and relationships and maintains and develops existing relationships within the territory and account plan

4. Develops and maintains a key account list including existing customers and prospective customers

5. Creates and executes account and territory plans to achieve annual sales targets

6. Participates in setting marketing strategies related to promoting our software solutions related to key accounts, targeting strategies, and specific marketing strategy execution

7. Participates in establishing the software solution feature and functionality roadmap, primarily by conducting market research through customer interactions and compiling the needs of the market

8. Communicates effectively across multiple departments with a team approach to solving customer problems

9. Understands and follows internal process, and recommends changes to process as needed to assist in the company's growth goals

Job Duties and Responsibilities

+ Understands and is able to effectively present Concept Systems values and the products we offer

+ Displays excellent communication skills including presentation, persuasion, and negotiation skills required in working with customers and coworkers and including the ability to communicate effectively and remain calm and courteous under pressure

+ Presents and articulates our offerings to both a technical and non-technical audience

+ Listens to the customer and clearly understands their technical needs to develop a complete solution

+ Engages in regular communication with key customers

+ Coordinates proposals with internal resources to clearly define the unique value proposition offered by Concept Systems

+ Acts as the key negotiator to facilitate the Concept Systems sales process

+ Updates CRM (Vantagepoint) to reflect sales activities

+ Attends trade shows, conferences, and industry meetings to engage with customers and promote Concept Systems offerings

+ Negotiates orders and other commercial terms

+ Prepares presentations to customers

+ Responds quickly and courteously to service and support issues

+ Facilitates communications during project execution, as needed

+ Obtains and reviews completed purchase orders and signed contracts from the customer

+ Participates in technical and sales training on an ongoing basis

+ Works with Sales Director to develop and train others and needed

+ Assists in resolving past-due accounts receivable balances for assigned accounts

+ Maintains and submits accurate expense reports in a timely manner according to policy

+ Meets established sales targets and meets lead and sales metrics as established by the Sales & Marketing Director

+ Ensures prompt customer service and complete customer satisfaction


+ Brings solutions and options to problems

+ Ensures prompt customer service and complete customer satisfaction

+ Travels to support project and sales requirements

+ Maintains punctual, regular and predictable attendance

+ Works collaboratively in a team environment with a spirit of cooperation

+ Continuously drives for self-improvement and continued industry knowledge

+ Respectfully takes direction form manager

Supervisory Responsibilities

This position does not have supervisory responsibilities


Ability to perform essential job duties with or without reasonable accommodation and without positing a direct threat to safety or health of employee or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Key Competencies

Culture of Leadership

Not only demonstrates actions associated with living the Concept Way, but inspires others to do so as well through leading by example, communication and holding others equally accountable to these standards. Takes ownership for own success; speak openly and sincerely; is a source of inspiration, develops and fosters relationships both internally and externally and strives to be innovative.

Results Focused

Focuses on desired outcomes and how best to achieve them. Gets the job done on time and within budget. Sets high standards for performance of self and others, assumes responsibility and accountability for successfully completing projects or tasks, and can be counted on to deliver consistent and high quality results.

Communicates Effectively

Clearly conveys information and ideas, orally and in writing, both internally and with customers. Organizes and structures communication to be professional, positive and succinct. Demonstrates active listening and appropriate body language.

Adaptive to Change

Views change necessary and positive; maintains effectiveness when experiencing major changes in work tasks or the work environment; adjusts effectively to work within new structures, processes, requirements, and can effectively cope with change internal to Concept Systems or externally.

Culture of Innovation

Demonstrates desire to be innovative by taking a proactive and creative approach to projects. Presents new product ideas when possible, participates in R2D2 frequently and contributes through Follow It or Fix It.

Culture of Accountability

Demonstrates making the choice to rise above individual circumstances and demonstrates the ownership necessary for achieving desired results - to See It, Own It, Solve It and Do It.

Culture of Respect

Demonstrates respect to others and provides recognition and appreciation for individuals in every role within Concept Systems.

Follow It or Fix It

Actively contributes feedback in an effort to promote continuous improvement while following Concept Systems established and documented business processes.

Education and/or Experience

+ Bachelor of Science Degree (B.S.), from four-year college or university

+ Five or more years' related experience and/or training

+ 5 years customer-facing experience in technical sales for software products required

+ Knowledge of health care, clinical laboratory, and manufacturing industries is strongly preferred

+ Familiarity with software technologies (HTML5, .NET, SQL, Cybersecurity) preferred

+ Contract negotiation skills and experience highly preferred

+ Developing sales and marketing strategies related to Software sales is highly preferred

Language Skills

Ability to read and interpret documents such as RFP, contracts and proposals, safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Ability speak and communicate to both technical and non-technical people before groups of customers or employees within our organization.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Computer Skills

Specialized computer skills are required. Must be adept at using various applications including:

+ CRM (Vantagepoint) database

+ Spreadsheet (Excel)

+ Report writing

+ Presentation creation/editing (PowerPoint)

+ Communicate by email and use scheduling software (Office 365)

+ LinkedIn

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch or crawl.

Certificates, Licenses, Registrations

A valid insurable Driver's License is required.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to work near moving mechanical parts and work in high, precarious places. The noise level in the work environment is usually moderate.

Qualified Applicants must be legally authorized for employment in the United States. Applicants cannot require employer sponsored work authorization now or in the future for employment in the United States.

Concept Systems offers a full range of comprehensive benefits, including medical, dental, flexible spending, matching 401(k), generous paid time off programs, profit sharing, and company paid training - in addition to a professional and business casual work environment.

Concept Systems is an Equal Opportunity Employer

*Please no third party vendors

Keywords: Concept Systems Inc., Albany , Engineer, Other , Albany, Oregon

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