Customer Service Rep

Company: Aerotek
Location: Albany
Posted on: February 23, 2021

Job Description:

I am looking for Customer Service Representatives in Albany, OR! Pay: $13.50/HR - $14/HR for Bilingual candidates ** MUST HAVE OPEN AVAILABILITY BETWEEN: MONDAY THROUGH FRIDAY, 7AM TO 9PM ** Location: Albany, OR - WORK FORM HOME TO START -- Once COVID regulations have been lifted you are expected to go into the office located in Albany. Top Skills:

• Customer Service
• Proficiency with Microsoft Products
• Email/Phone Communication Job Description:
  • Answering phone calls to process customer cell phone insurance claims.
  • Receive and answer customer questions and resolve concerns relating to claims, warranties, and product servicing.
  • Follow standard screens/scripts as appropriate.
  • Maintain and update customer account records as needed.
  • Appropriately escalate customer questions and issues when necessary according to guidelines.
  • Assess client needs and resolve claims according to insurance policy provisions and customer service guidelines.
  • Coordinate with immediate supervisor or other personnel as needed to resolve claims and issues not of routine nature.
  • Forward suspected fraudulent and questionable claims to appropriate personnel.
  • Balance workload based on business needs between paperwork and in-bound calls. Responsible for meeting deadlines and requirements.
  • Maintain and update product knowledge on an on-going basis and attend workshops, seminars, and other training sessions as appropriate.
  • Build and maintain effective working relationships and support teamwork in meeting company goals.THIS IS A GREAT CUSTOMER SERVICE OPPORTUNITY! CONTACT ME FOR MORE INFORMATION. About Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Albany , Customer Service Rep, Other , Albany, Oregon