Experienced Customer Service Associate
Company: Manpower
Location: Salem
Posted on: January 2, 2026
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Job Description:
Job Title: Experienced Technical Support Representative Job
Description: We are seeking a skilled and customer-focused
Technical Support Representative to join our Onity Support team.
This on-site position in Salem, Oregon, involves providing
technical assistance for Onity hospitality and commercial products
while ensuring excellent customer satisfaction. Compensation:
Hourly Pay Rate: $18.00/hr. Schedule: Full-time (40 hours/week)
with potential for overtime. Hours of Operation: 5:00 AM - 7:00 PM,
seven days a week. Key Responsibilities: Experience in setting up
hardware and software systems, basic reading and editing SQL
scripts; experience working with databases (scripts, queries,
stored procedures, QA) preferable. Ability to follow and read
wiring diagrams with AC conversion to DC, and grounding principles.
Provide electronic product and application end users with
operational and technical assistance. Determine call resolution and
log calls. Generate product replacement orders and troubleshoot and
resolve customer technical issues. Provide technical support via
telephone, and/or email to end users and administrators of Onity
hospitality and/or commercial products and systems in a timely and
effective manner, while projecting a courteous and professional
image. Develop and maintain an excellent working knowledge of
electronic products, billing and collections processes and database
applications. Apply established customer satisfaction skills to
resolve issues with end users and create a positive image. Follow
call-handling procedures to assure uniform support within the goals
of the department. Meet call handling, volume and productivity
goals in an inbound call center environment. Performs other duties
as required or assigned. Support of additional skillsets, projects
and opportunities may be available. Attendance and punctuality are
essential functions of the position. Required Qualifications:
Minimum of one year of Technical Support/Call Center/Help Desk
experience. Basic IP Networking required. PC systems knowledge
required (Windows 7-10) or Basic SQL Database reading and editing
preferred. Must be able to work weekends and evenings. Excellent
listening skills and ability to assess and respond to customers’
needs. Must be able to effectively communicate with customers via
telephone. Detail-oriented with the ability to keep accurate
records of communication with customers. Ability to rapidly learn
and assimilate new technologies. Why Join Us? This role offers an
opportunity to develop technical skills and provide exceptional
support in a collaborative, professional environment. If you are
detail-oriented, reliable, and passionate about technology, we
encourage you to apply today! About ManpowerGroup, Parent Company
of: Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions
company, helps organizations transform in a fast-changing world of
work by sourcing, assessing, developing, and managing the talent
that enables them to win. We develop innovative solutions for
hundreds of thousands of organizations every year, providing them
with skilled talent while finding meaningful, sustainable
employment for millions of people across a wide range of industries
and skills. Our expert family of brands – Manpower, Experis, Talent
Solutions, and Jefferson Wells – creates substantial value for
candidates and clients across more than 75 countries and
territories and has done so for over 70 years. We are recognized
consistently for our diversity - as a best place to work for Women,
Inclusion, Equality and Disability and in 2022 ManpowerGroup was
named one of the World's Most Ethical Companies for the 13th year -
all confirming our position as the brand of choice for in-demand
talent.
Keywords: Manpower, Albany , Experienced Customer Service Associate, IT / Software / Systems , Salem, Oregon
