Field Service Engineer
Company: RENA Technologies North A
Location: Albany
Posted on: March 17, 2023
Job Description:
Job Summary: Under the direction of the immediate supervisor,
conducts technical installation and maintenance activities,
including but not limited to: Performs expert level troubleshooting
techniques via phone and on-site, can perform expert level
technical/mechanical problem solving on multiple lines of
equipment. Establishes, develops, and improves customer
satisfaction and attends all customer mandatory Environmental,
Health, and Safety classes. Facilitates and reconciles data
collection with the customer to be presented at tool performance
meetings if required. Provides customer with updated
non-confidential literature regarding equipment. Heavily involved
with new products and upgrades with customer and factory
engineering departments. Must have a complete understanding of all
standard operating procedures and plan daily activities with
minimal supervision. Must have the ability to finalize new system
installations, while managing install team activities if necessary.
Performs technical training activities to subordinates and
customers when necessary. Essential Job Duties and
Responsibilities:
- Performs expert level maintenance and the responsibility of day
to day scheduling of given assignments. Performs expert maintenance
on multiple lines of equipment including OEM's with
extensive/applied knowledge of hardware, software, and process.
Performs expert level troubleshooting skills in order to resolve
tool problems.
- Field Service Engineer will establish and maintain a high level
of customer satisfaction. FSE will attend customer fab safety
classes while observing all rules and regulations pertaining to
customer site. FSE will help develop with the customer a
preventative maintenance program, along with basic/expert
troubleshooting procedures. FSE facilitates and reconciles data
collection with the customer to be presented at tool performance
meetings when required. Performs expert maintenance on multiple
lines of equipment with extensive/applied knowledge of hardware,
software, and process.
- Understanding and knowledge of standard operating procedures.
FSE's will familiarize themselves with standard operating
procedures for the field service organization.
- FSE will coordinate daily activities with little supervision.
FSE will be available for after hour phone support when required
and after hour on-site service support if necessary.
- FSE will perform technical training to less experienced
personnel within department and customers when necessary.
- Will provide technical assistance and knowledge on product
engineering updates and designs. Minimum Qualifications
(Experience, Skills, and Education)
- Bachelor of Science, in electrical, mechanical, or equivalent
with additional applicable courses or professional certification in
electronics preferred.
- This position typically requires 5 or more years related work
experience with extensive/applied knowledge of the Semiconductor
Industry, Silicon Wafer Fabrication, Environmental, Health and
Safety, Flow Controls, Pneumatics, Chemistry, and Computer
Programming.
- Must possess good verbal and writing skills to interact with
peers, management, and customers.
- Must show skills in utilizing basic electronic troubleshooting
equipment.
- Must show proficiency in basic computer skills, i.e., Excel,
Word, DOS, Windows Operating System, and E-Mail.
- Must be willing to travel and/or relocate outside of area based
on business needs.
- Must be willing to travel at a moment's notice, staying through
the completion of the task assigned.Physical Requirements & Working
Conditions:Must feel confident and comfortable working around
hazardous chemicals. Ability to work within a confined space.
Ability to lift heavy loads up to 50 lbs. Must be able to discern
and appropriately handle confidential material and information.
Must be able to possess the ability to think quickly and get
answers to problems fast. Must have the ability to handle multiple
problems at any given time.Other Requirements:Must be able to work
in a highly functioning team environment. Display the highest
levels of honesty, integrity and professionalism. Take pride in
your work and in the company. Communicate openly and strive for
peak performance in daily tasks. Know and deliver the quality
service RENA's customers have come to expect. This job description
is intended to summarize the type and level of work performed by
the incumbent and is not an exhaustive list of duties,
responsibilities and requirements.RENA North America is committed
to Equal Opportunity (EEO) and to compliance with all Federal,
State and local laws that prohibit employment discrimination on any
basis protected by law.
PI
Keywords: RENA Technologies North A, Albany , Field Service Engineer, IT / Software / Systems , Albany, Oregon
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