Field Service Engineer
Company: RENA Technologies North A
Location: Albany
Posted on: March 13, 2023
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Job Description:
Job Summary: Under the direction of the immediate supervisor,
conducts technical installation and maintenance activities,
including but not limited to: Performs expert level troubleshooting
techniques via phone and on-site, can perform expert level
technical/mechanical problem solving on multiple lines of
equipment. Establishes, develops, and improves customer
satisfaction and attends all customer mandatory Environmental,
Health, and Safety classes. Facilitates and reconciles data
collection with the customer to be presented at tool performance
meetings if required. Provides customer with updated
non-confidential literature regarding equipment. Heavily involved
with new products and upgrades with customer and factory
engineering departments. Must have a complete understanding of all
standard operating procedures and plan daily activities with
minimal supervision. Must have the ability to finalize new system
installations, while managing install team activities if necessary.
Performs technical training activities to subordinates and
customers when necessary.
Essential Job Duties and Responsibilities: Performs expert level
maintenance and the responsibility of day to day scheduling of
given assignments. Performs expert maintenance on multiple lines of
equipment including OEM's with extensive/applied knowledge of
hardware, software, and process. Performs expert level
troubleshooting skills in order to resolve tool problems.
Field Service Engineer will establish and maintain a high level of
customer satisfaction. FSE will attend customer fab safety classes
while observing all rules and regulations pertaining to customer
site. FSE will help develop with the customer a preventative
maintenance program, along with basic/expert troubleshooting
procedures. FSE facilitates and reconciles data collection with the
customer to be presented at tool performance meetings when
required. Performs expert maintenance on multiple lines of
equipment with extensive/applied knowledge of hardware, software,
and process.
Understanding and knowledge of standard operating procedures. FSE's
will familiarize themselves with standard operating procedures for
the field service organization.
FSE will coordinate daily activities with little supervision. FSE
will be available for after hour phone support when required and
after hour on-site service support if necessary.
FSE will perform technical training to less experienced personnel
within department and customers when necessary.
Will provide technical assistance and knowledge on product
engineering updates and designs.
Minimum Qualifications (Experience, Skills, and Education) Bachelor
of Science, in electrical, mechanical, or equivalent with
additional applicable courses or professional certification in
electronics preferred.
This position typically requires 5 or more years related work
experience with extensive/applied knowledge of the Semiconductor
Industry, Silicon Wafer Fabrication, Environmental, Health and
Safety, Flow Controls, Pneumatics, Chemistry, and Computer
Programming.
Must possess good verbal and writing skills to interact with peers,
management, and customers.
Must show skills in utilizing basic electronic troubleshooting
equipment.
Must show proficiency in basic computer skills, i.e., Excel, Word,
DOS, Windows Operating System, and E-Mail.
Must be willing to travel and/or relocate outside of area based on
business needs.
Must be willing to travel at a moment's notice, staying through the
completion of the task assigned.
Physical Requirements & Working Conditions:
Must feel confident and comfortable working around hazardous
chemicals. Ability to work within a confined space. Ability to lift
heavy loads up to 50 lbs. Must be able to discern and appropriately
handle confidential material and information. Must be able to
possess the ability to think quickly and get answers to problems
fast. Must have the ability to handle multiple problems at any
given time.
Other Requirements:
Must be able to work in a highly functioning team environment.
Display the highest levels of honesty, integrity and
professionalism. Take pride in your work and in the company.
Communicate openly and strive for peak performance in daily tasks.
Know and deliver the quality service RENA's customers have come to
expect.
This job description is intended to summarize the type and level of
work performed by the incumbent and is not an exhaustive list of
duties, responsibilities and requirements.
RENA North America is committed to Equal Opportunity (EEO) and to
compliance with all Federal, State and local laws that prohibit
employment discrimination on any basis protected by law.
PI205797725
Keywords: RENA Technologies North A, Albany , Field Service Engineer, IT / Software / Systems , Albany, Oregon
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