IT Technical Support Specialist

Company: IGNW
Location: Albany
Posted on: March 13, 2020

Job Description:

Title: IT Technical Support Specialist Location: Albany, OR Type: Perm Job #: DE707296121 Note: This job is not open to C2C or 3rd party candidates. IGNW is an engineering-based resourcing company headquartered in Portland, OR with GEO based teams in Seattle, WA / Austin & Dallas, TX / Southeast US / California. We have global partnerships to deliver the industry's top technical solutions and talent to every one of our clients. Some of our strategic partnerships include Google Cloud, Hashicorp, Puppet, Cisco, and Docker. WHY IGNW? So many reasons, one being IGNW being voted Glassdoor's Best Places to Work in 2020 across the U.S. and eight other countries. See the details here https://www.thrillist.com/news/nation/glassdoor-best-places-to-work-2020 . IGNW also earned the Best of Staffing Award for providing remarkable service to job seekers, hiring managers and current Contractors. Check it out! https://www.bestofstaffing.com/agency/ignw/ Take a look and see if this is a match.... or any other jobs posted! Project Scope: Our client is looking for an IT Technical Support Specialist to ensure proper computer operations so that end users can accomplish organizational tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests. Responsibilities:

• Evaluate documented resolutions and analyze trends for ways to prevent future problems.
• Daily, weekly and monthly priority lists that are actively updated and adjusted as business needs dictate.
• Field incoming help requests from end users via both telephone and work orders in a courteous manner
• Build rapport and elicit problem details from help desk customers
• Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician
• Record, track, and document the help desk request problem-solving process, including all successful and document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
• Apply diagnostic utilities to aid in troubleshooting
• Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
• Identify and learn appropriate software and hardware used and supported by the organization
• Perform hands-on fixes at the desktop level, including installing and upgrading software, and configuring systems and applications
• Ensure that daily backups are functional
• Ensure that DR plan is in place for Production Computer based systems Requirements :
  • Experience: 2 years
  • Extensive application support experience
  • Ability to conduct research into a wide range of computing issues as required
  • Strong desire to become an expert at their position
  • Willingness to take advantage of personal development opportunities using computer-based training
  • Ability to present ideas in user-friendly language
  • Proven analytical and problem-solving abilities
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
  • Strong documentation skills Please note: Candidates may need to pass a drug and/or background check. Please send in your resume today and be sure to get a quick response from one of our onsite recruiters: resumes@ignw.io Check out our reviews here: glassdoor.com To view other IGNW opportunities please visit https://www.ignw.io/jobs #IGNW - provided by Dice

Keywords: IGNW, Albany , IT Technical Support Specialist, IT / Software / Systems , Albany, Oregon