Customer Support Team Member $14 -$16/hr DOE
Company: Ritchie Trucking Service Holdings LLC
Posted on: May 2, 2021
Description: This position is responsible answering and making
calls, communicating to internal and external customers, updating
information on multiple computer systems, alerting manager on
potential escalated issues, and maintaining various logs. We need
someone who will:
- Receive and answer inbound calls from various parties including
but not limited to manufacturer call centers, shipping companies,
delivery teams, and other terminals. During the calls, certain
information must be gathered and entered into the computer.
- Perform outbound calls to various parties to update them on
time frames, delivery requirements, and other pertinent
information. Calls to delivery teams are also required to update
them on changes to deliveries.
- Track, comply, and pass various sets of data to the different
managers at the various locations to help improve driver
performance and customer satisfaction.
- Gather information from the inbound calls and enter into our
delivery management system and dispatch software. The information
must be captured in real time and be accurate.
- It is the responsibility of the CSTM to notify the appropriate
supervisor of any escalated issues that will negatively affect the
location or delivery team.
- Perform other duties as needed and directed by Terminal Manger,
Regional Office Manager, and Customer Support Team Lead..
Requirements: The perks of working for Ritchie Trucking Service:
- Hourly pay of $14-16 per hour plus OT after 40 hours/week.
- Employee Stock Ownership Plan (ESOP) after first year of
- Group medical, prescription, vision, dental, and Flex Spending
Account/Life/Accident insurance options.
- Paid Sick Leave, Flex time and 7 paid holidays per year
- 401K Plan after 1 year with the companyRequirements:
- Must be comfortable working with a multi-line phone system with
professional phone skills
- Must be proficient on spreadsheet and word processing
applications (Word, Excel)
- Strong communication and organizational skills.
- Ability to work well under pressure, multi-task and work with
- Will be required to sit, stand, walk, stoop, and kneel.
- Must be able to lift up to twenty five (25) pounds and push or
pull up to twenty five (25) pounds
Keywords: Ritchie Trucking Service Holdings LLC, Albany , Customer Support Team Member $14 -$16/hr DOE, Human Resources , Albany, Oregon
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