AlbanyORRecruiter Since 2001
the smart solution for Albany jobs

Associate Team Leader

Company: H&R BLOCK
Location: Clackamas
Posted on: September 20, 2019

Job Description:

Are you driven by helping people? H&R Block is looking to hire Associate Team Leaders who will be passionate about our purpose: To provide help and inspire confidence in our clients and communities everywhere.

As an Associate Team Leader for H&R Block, you will support a single retail office during tax season to deliver a world class client experience and assist with the daily supervision of tax office associates. Prior tax preparation experience is not required as this role does not prepare taxes. You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities.

What you'll do...

  • Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
    Are you driven by helping people? H&R Block is looking to hire Associate Team Leaders who will be passionate about our purpose: To provide help and inspire confidence in our clients and communities everywhere.

    As an Associate Team Leader for H&R Block, you will support a single retail office during tax season to deliver a world class client experience and assist with the daily supervision of tax office associates. Prior tax preparation experience is not required as this role does not prepare taxes. You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities.

    What you'll do...
    • Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
    • Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General manager as necessary
    • Serve as point of contact for onsite escalated client service concerns
    • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
    • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
    • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
    • Lead daily huddles and communicate essential information to office associates

Keywords: H&R BLOCK, Albany , Associate Team Leader, Hospitality & Tourism , Clackamas, Oregon

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Amazon Holiday Delivery Driver
Description: Amazon Holiday Delivery Driver br br Shifts: Early Morning, Day, Evening, Weekend br br Location: Portland br br We update job postings daily-opportunities for full-time delivery drivers vary (more...)
Company: Amazon Workforce Staffing
Location: Saint Helens
Posted on: 10/17/2019

Amazon Holiday Delivery Driver
Description: Amazon Holiday Delivery Driver br br Shifts: Early Morning, Day, Evening, Weekend br br Location: Portland br br We update job postings daily-opportunities for full-time delivery drivers vary (more...)
Company: Amazon Workforce Staffing
Location: Tualatin
Posted on: 10/17/2019

Customer Service Representative
Description: We are always looking for great talent to fill current x2F future openings at Assurant.The Customer Service Representative CSR position has direct impact on the customer's satisfaction and experience (more...)
Company: Assurant
Location: Dallas
Posted on: 10/17/2019


Amazon Holiday Delivery Driver
Description: Amazon Holiday Delivery Driver br br Shifts: Early Morning, Day, Evening, Weekend br br Location: Portland br br We update job postings daily-opportunities for full-time delivery drivers vary (more...)
Company: Amazon Workforce Staffing
Location: Sherwood
Posted on: 10/17/2019

Full-Time Delivery Driver
Description: Amazon Holiday Delivery Driver br br Shifts: Early Morning, Day, Evening, Weekend br br Location: Portland br br We update job postings daily-opportunities for full-time delivery drivers vary (more...)
Company: Amazon Workforce Staffing
Location: La Center
Posted on: 10/17/2019

Full-Time Delivery Driver
Description: Amazon Holiday Delivery Driver br br Shifts: Early Morning, Day, Evening, Weekend br br Location: Portland br br We update job postings daily-opportunities for full-time delivery drivers vary (more...)
Company: Amazon Workforce Staffing
Location: Yacolt
Posted on: 10/17/2019

Amazon Holiday Delivery Driver
Description: Amazon Holiday Delivery Driver br br Shifts: Early Morning, Day, Evening, Weekend br br Location: Portland br We update job postings daily---opportunities for full-time delivery drivers vary (more...)
Company: Amazon Workforce Staffing
Location: Portland
Posted on: 10/17/2019

Postmates Delivery Driver (Supplement Your Income)
Description: Postmates uses technology to connect local businesses with people around the city. Our fleet receives requests through the app, and delivers anything from anywhere, 24/hrs a day. We are a great opportunity (more...)
Company: Postmates
Location: Aurora
Posted on: 10/17/2019

Amazon Holiday Delivery Driver
Description: Amazon Holiday Delivery Driver br br Shifts: Early Morning, Day, Evening, Weekend br br Location: Portland br br We update job postings daily-opportunities for full-time delivery drivers vary (more...)
Company: Amazon Workforce Staffing
Location: Clackamas
Posted on: 10/17/2019

Full-Time Delivery Driver
Description: Amazon Holiday Delivery Driver br br Shifts: Early Morning, Day, Evening, Weekend br br Location: Portland br br We update job postings daily-opportunities for full-time delivery drivers vary (more...)
Company: Amazon Workforce Staffing
Location: Clackamas
Posted on: 10/17/2019

Log In or Create An Account

Get the latest Oregon jobs by following @recnetOR on Twitter!

Albany RSS job feeds