Customer Service Representatives - Albany, OR
Company: Kelly Services
Location: Albany
Posted on: April 9, 2021
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Job Description:
Kelly Services, a global leader in staffing solutions, is
looking to identify several--Customer Service Representatives--for
a leading insurance provider in the Albany, OR 97322.--These
positions are a--Temp-to Hire--openings with a premiere employer in
the area!The position requires working from--home due to COVID-19
and then reporting to the job site in--Albany, OR 97322 at a later
date.--Seeking individuals who are self-starters and can work
independently with minimal direct supervision.Pay:--$13.50 per
hourShift: Must be able to work any 8 hour shift during company
operating hours of Monday through Friday, Saturday and Sunday
---6:00 AM - 9:00 PM----- 2 days Off = 40 hours per week Most
Shifts start after 12pmTraining:--Monday, Tuesday, Wednesday,
Saturday--and Sunday from--9:00 AM to 6:00 PM - Off--Thursday and
FridayDuration: Temp to Hire OpportunityAnticipated Start Date:
Wednesday, 4/8----to pick up equipment and then start training on
Monday, 4/12Temp to Perm: Transition to a perm employee would be
after 90 days, based up performance and
attendance.Several--additional incentives on top of the hourly rate
and can bonus up to $400 monthly!!Job Purpose--As a Customer
Service Representative, you will support the organization's
extended warranty contracts by providing superior customer service
to our customers who have purchased an extended warranty contract
for wireless cell phone handsets. You will verbally collect
pertinent information for the customer over the phone. You will
process and determine insurance coverage on each claim by examining
forms, policies, and other records as provided by claimant and
other agencies or resources.--Primary Job Responsibilities:Receive
and answer customer questions and resolve customer concerns
relating to claims, warranties, and product servicing.--Coordinate
service for customers using various providers to resolve the
customers' concerns.--Settle claims according to insurance policy
provisions.--Maintain and update customer account records as
needed.--Forward suspected fraudulent and questionable claims to
appropriate personnel.--Coordinate with immediate supervisor or
other personnel as needed to resolve claims and issues not of
routine nature.--Attend workshops, seminars, and other training
sessions to maintain and update product knowledge.--Maintain
professionalism with all contacts, both internal and
external.--Perform other job duties as directed by supervisor.Basic
Qualifications RequiredHigh School diploma or GED
equivalent--Minimum of 6 months of customer service
experience--Candidates MUST have an understanding of how to use
computers and computer systems (Microsoft office, basic navigation,
etc.), multi-tasking. Examples: how to turn on a computer, minimize
the screen window, open window explore, etc.--Candidates should
also have solid customer service background, a positive attitude,
strong communication (especially verbal).Open to viewing resumes
where candidates have worked with people face to face or over the
phone.Call center experience is always a plus, but some customer
service experience in any field is a basic requirement.Demonstrate
the skills needed and an openness/aptitude to be a fast
learner.Reliability is major and this is often shown on the
resume.--As a Kelly employee, you'll have access to world-class
perks, including:Kelly-sponsored Affordable Care Act health care
coverage available to eligible employeesGroup insurance
options*Service bonus planHoliday pay planWeekly electronic pay
optionsOnline training campus that provides more than 3,000 free
courses to help improve and develop skillsExclusive online employee
communityEmployee assistance program available at no costCorporate
discountsTransportation Spending Accounts*Offered and administered
by Leslie & Associates. These plans are not sponsored by Kelly
Services.It's a great opportunity to get your foot in the door and
gain valuable experience so apply today!!**Important
information:----This position is recruited for by a National Kelly
Recruiter, not your local Kelly branch. Please submit your resume
to be considered for this position by pressing the "SUBMIT RESUME"
button below.#VN2021----#FINRCG2021--Why Kelly--?As a worker today,
it's up to you to take charge of your career and look for
opportunities to learn, grow, and achieve your potential. Helping
you find what's next is what we're all about. We know what's going
on in the evolving world of work-just ask the 440,000 people we
employ each year. Connecting with us means getting the support,
guidance, and opportunities needed to take your career where you
may have never imagined.About Kelly--At Kelly, we're always
thinking about what's next and advising job seekers on new ways of
working to reach their full potential. In fact, we're a leading
advocate for temporary/non-traditional workstyles, because we
believe they allow flexibility and tremendous growth opportunities
that enable a better way to work and live. Connecting great people
with great companies is what we do best, and our employment
opportunities span a wide variety of workstyles, skill levels, and
industries around the world.Kelly is an equal opportunity employer
committed to employing a diverse workforce and providing
accommodations for people with disabilities in all parts of the
hiring process as required under its Employment Accommodation
Policy. Kelly will work with applicants to meet accommodation needs
that are made known to Kelly in advance.]]
Keywords: Kelly Services, Albany , Customer Service Representatives - Albany, OR, Hospitality & Tourism , Albany, Oregon
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