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Business Operations Manager-Home Health

Company: Signature Home Health, Home Care and Hospice
Location: Albany
Posted on: March 10, 2019

Job Description:


  • Promotes Home Health and/or Hospice agency service lines to physicians, patients, payors and the public
  • Coordinates and oversees office administration and personnel
  • Jointly leads daily operations with the Director of Professional Services, RN and Administrator
  • Responsible for all areas of the business operations under the direct supervision of the AdministratorOffice Administration includes but not limited to:
    • Manages Receptionist, Administrative Assistant, Medical Records and other Administrative positions
    • Handles all payroll and new hire paperwork ensuring that all employees have completed yearly assigned and new hire training
    • Responsible for interviewing, hiring, mentoring, training and completing annual performance reviews of all administrative staff in agency
    • Manages all inventory of office and medical supplies
    • Maintains clean and organized office space and equipment
    • Coaches and develops employees ensuring employee productivity and quality of
    • Goals are all aligned with our mission, vision and values
    • Ensures compliance with all policies, financial stewardship by being accountable for the financial integrity around development and maintenance of agency budgetBilling/ Admission/Intake Process includes but not limited to:
      • Responsible for management, oversight and completion of the billing process consistent with policies and procedures
      • Manages and oversees business office functions in medical records, billing and accounts receivable
      • Responsible for keeping agency accounts receivable at a reasonable level as determined by the Administrator
      • Acts as liaison between agency and the corporate billing department
      • Consults billing department to resolve errors in accounts and process improvement
      • Responsible for managing new admissions, intake and patient scheduling
      • Ensures that all necessary forms for each patient are complete and reflected in their account
      • Responsible for auditing timely signed orders, physician orders and other pertinent information for intake process is completed
      • Supervises staff schedules
      • Supervises patient schedules according to their treatment plan
      • Understands and responds to questions regarding patient finances and their contribution
      • Ensures HIPAA complianceOther:
        • Assists with Agency survey readiness
        • Ensures compliance with Federal and State policies for licensure requirements
        • Participates in quality assessment and improvement activities and supports participation of all appropriate staff
        • Provides information that enables the collection and root case analysis of data to identify opportunities for improvement
        • Collaborates with Sales and Marketing teams
        • Manages the implementation of standardized operational processes in compliance with company direction and policies, legal requirements and regulatory
        • Provides back-up support and handles additional functional role responsibilities, as required, to assure that operational needs are met
        • Responsible for various agency reports, turnover, retention, census, admissions, budget and other financial reports
        • Maintains current knowledge of governmental requirements
        • Seeks educational opportunities to stay abreast of changes in healthcare as it pertains to accounts receivable management
        • Agreeable to travel out of state and overnight when necessary for additional training
        • Completes various special projects, which may require reviewing and analyzing information, identifying problems, recommending solutions and writing reports
        • Supports mission, values and goals of SignatureQualifications/Skillsets
          • Bachelor s degree in Finance, Healthcare Administration or related field required
          • Five years of healthcare or business operations experience
          • Minimum of one or more years of management or supervisory experience in healthcare environment required
          • Demonstrated success in managing financial resources, identifying and meeting patient requirements, and working effectively with professional healthcare staff
          • Experience working with Homecare Homebase, EPIC or other electronic medical record software
          • Excellent verbal and written communication skills with a focus on a team approach
          • Attention to detail and organization
          • Excellent time management skills
          • Team oriented with a focus on quality patient care
          • Strong financial acumen
          • Good computer skills
          • Proficient in Microsoft Office applicationsPlease apply on line for this position here:https://careers-4signatureservice. icims. comLee WhitlockSignature Services Director of RecruitingTel: 971-224-2512 -C: 503-329-2802 - F: 1-866-859-5350LWhitlock@4signatureservice. com -www. 4signatureservice. comHospice - Home Health - Home Care

            Keywords: Signature Home Health, Home Care and Hospice, Albany , Business Operations Manager-Home Health, Healthcare , Albany, Oregon

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