Care Coordination Senior Manager - WOC, Behavioral Health Division

Company: Multnomah County
Location: Portland
Posted on: April 5, 2026

Job Description:

This is an internal job posting. Only former Multnomah County employees on an active recall list may apply for this opportunity through this site. Current employees: Please apply through the employee portal to be considered for this opportunity. Pay Range: $106,057.90 - $159,087.14 Annual Department: Health Department Job Type: Regular Non-Represented Exemption Status: United States of America (Exempt) Closing Date (Open Until Filled if No Date Specified): April 07, 2026 The Opportunity: THIS WORK MATTERS! This position requires a current QMHP-C, and/or licensed Board of Oregon (LPC, LCSW, PhD,etc) . Please review the Required Minimum Qualifications for more information . This Work Out of Class assignment will last up to six (6) months and is effective immediately. This position is available for current, regular employees only. If you have questions about your eligibility to apply, please contact the designated recruiter as listed on this job announcement. Please Note: Interested employees need the approval of their supervisor. Multnomah County Health Department's Behavioral Health Division is seeking a strategic and experienced leader for the Care Coordination Senior Manager position. This pivotal role is responsible for the comprehensive management of the region's largest Behavioral Health Care Coordination team, overseeing all aspects of operations, staff, finance, contracting, and negotiations. In collaboration with Health Department executive leadership, the Senior Manager acts as a key representative for Multnomah County in regional negotiations and partnerships with high-level executives from local Coordinated Care Organizations (CCO’s), hospitals, and the Oregon Health Authority. This includes securing funding, coordinating benefits, and developing new services and supports. The position is critical in ensuring the alignment of provider networks across the division and continuing the development of full systems of care to meet the needs of all county residents with behavioral health needs, whether insured or uninsured. Key responsibilities include participating in strategic planning and design of clinical operations, managing the Care Coordination Teams (CCT’s), and evaluating outcomes to ensure high quality, member-centered support and continuous process improvement. This role also provides direct oversight for significant initiatives, the Choice Model Program, the Multnomah Intensive Transition Team, the Wraparound Program, and a robust portfolio of contracts. As the Care Coordination Senior Manager - WOC , other duties will include: System of Care Management Oversee Medicaid/Adult and Child Behavioral Health service delivery systems, including Utilization Review, rates, claims, and program development. Collaborate and negotiate shared administration with Health Share, health plan, and County executives to develop policies and procedures. Ensure Medicaid Quality and Compliance with State/Federal regulations, interpreting OARs, ORSs, and CCO contracts for contracted agencies. Provide clinical and operational leadership for care coordination staff, developing clinical protocols for member-centered, quality care. Address system gaps and set priorities with executive leadership and regional partners, communicating with CCOs and providers, and offering technical assistance. Develop strategic direction, implementing healthcare transformation and ACA expansion regionally with payor and insurance executives. Supervision Lead a diverse group of people toward a common vision with proven results related to motivation, engagement, and goal attainment. Demonstrate leadership effectiveness, analytical capability, and ability to design and implement constructive change and clinical initiatives to improve program and member outcomes. Support collaborative relationships with providers that promote and achieve Triple Aim goals. Ensure performance goals, expectations, and standards are clearly understood by supervised staff, and ensure adherence to department and organizational standards, policies and procedures. Hire, orient, and train applicable employees, managers, and supervisors, and evaluate current staffing levels for diversity, succession planning, and internal stretch opportunities. Negotiates and facilitates through cultural differences, conflicts, tensions and misunderstandings, regularly evaluating staff performance and maintaining a culture of accountability. Contract Management Oversee Medicaid and applicable Addiction contracts, ensuring compliance with performance measures. Provide technical assistance when needed to treatment providers. Collaborate with Health Finance and Business Management to develop timely workflow for contract renewal/oversight. Collaborate with County Financial Audits and BH Quality Team around contract compliance issues. Establish and maintain strong relationships with Oregon Health Authority as the program's payor. Financial Accountability Set overall budget for the BH Care Coordination programs in collaboration with Health Finance and the BH Director. Allocate budget internally and externally to establish new contracts or terminate existing contracts. Monitor expenditures through monthly financial reports. Report budget status to Division Director(s) on a monthly basis. Collaborate with CCO on contracts and related required reports. Participate in development and monitoring of team/division budgets. Collaboration Represent BH on appropriate local, state, and regional committees and work groups. Pursue opportunities to connect BH to broader learning and innovation platforms. Collaborate with the Community Mental Health Program, Direct Clinical Services, and Addictions Managers. Collaborate with the treatment system and CCOs. Develop policy strategies for the advancement of funding and services. Develop legislative strategies for the advancement of funding and services. TO QUALIFY: We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection process page. Required Minimum Qualifications/Transferable Skills: Education/Training: Master's degree from an accredited college or university in the mental health field with major coursework in social science, or a related field demonstrating the capacity for the required knowledge and skills to meet provider Qualified Mental Health Professional (QMHP) credentialing requirements as required by Oregon Administrative Rules ( OARs ) and the Mental Health & Addiction Certification Board of Oregon (MHACBO) - more information can be found at MHACBO website . Current QMHP-C, and/or licensed Board of Oregon (LPC, LCSW, PhD,etc) (Required) Masters degree in psychology or Masters degree in social work or counseling or Masters degree in a behavioral science field Experience/Certification: Three (3) to six (6) years of experience that demonstrates the ability to perform the duties of the position. Clinical supervisors/managers in mental health programs shall meet QMHP requirements and have completed two (2) years of post-graduate clinical experience in a mental health treatment setting. Other: This position requires a background investigation, which may include being fingerprinted. Preferred Qualifications/ Transferable Skills*: You do not need to have the following preferred qualifications/ transferable skills to qualify . However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Certification/Licensure - LCSW, LPC, or Clinical Psychologist Leads with race through actions and advocacy with Community partners and across departments throughout the county. Demonstrated experience leading a multicultural and diverse workforce. Respect and appreciation for ethnic and cultural diversity. Knowledge of cultures, customs and social experiences of communities experiencing marginalization and barriers to services and opportunities. High degree of resilience, has a sense of urgency, is outcome driven and can thrive in an environment of rapid change while effectively managing pressure in an effective and professional manner. Advanced skills in managing sensitive information and ability to support the community. Ability to identify and deconstruct unnecessary administrative and clinical barriers that impact communities of color and marginalized groups. Ability to promote a culture of respect, inclusiveness, and appreciation of diverse perspectives, backgrounds, and values. Ability to collaborate and build relationships to achieve positive work outcomes. Ability to maintain a safe and healthful workplace. SCREENING & EVALUATION: REQUIRED : The Application Packet: You must submit ALL requested items below. Failure to do so will be deemed as an incomplete application. 1. Attach a Resume demonstrating you meeting minimum qualifications; AND 2. Attach a Cover Letter addressing the following: Demonstrate your experience leading diverse teams and working with diverse and vulnerable populations; and How you meet the qualifications for this position; and experience in program development, program management, project management, clinical care and supervision/lead work. Why you are interested in the position 3. Attach a copy of your (Required): Oregon QMHP Certification; and/or Oregon LCSW, LPC or Clinical Psychologist licensure (Required) Note: The application, resume and cover letter should demonstrate your work experience/skills and how it is related to those shown in the ‘Overview’ and ‘To Qualify’ sections of the job announcement. Please be thorough, as these materials will be scored and determine your eligibility to advance in this recruitment process. The Selection Process : For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows: Initial review of minimum qualifications An evaluation of application materials to identify the most qualified candidates Consideration of top candidates/interviews Background, reference, and education checks Note: Application information may be used throughout the entire selection process. This process is subject to change without notice. ADDITIONAL INFORMATION: Type of Position: This non-represented position is not eligible for overtime Teleworking/Hybrid: At this time, this position is designated to “routine telework/hybrid,” meaning you will be working remotely (from home) most of the time and you will be required to attend meetings in the community. As with all telework positions, employees may be required to come into the office on occasion. The designation of Routine Telework may be subject to change at a future time. Currently, all employees must reside in Oregon or Washington ; the county cannot support ongoing telework from other locations. The onsite work location for this position is Five Oak. 209 SW 4th Ave, Portland, OR 97204. Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer. As a Health Department employees the Health Department serves in the office and in the community. Every employee shares the responsibility for promptly bringing to the County's attention conduct that interferes with providing a work environment free of illegal discrimination and harassment. The eligible list created from this recruitment may be used to fill regular, full or part time, temporary, and limited duration assignments. Multnomah County offers an exceptional benefits package , including employer-funded retirement savings; health and dental insurance at very low cost to full-time employees and their dependents; paid parental leave; wellness programs; a focus on work-life balance; and much more. Find more details on our benefits website. Our Commitment to Safety, Trust and Belonging: Multnomah County is committed to developing, nurturing and continually improving workforce equity by identifying and addressing the structural and policy barriers to equal employment opportunity faced by our employees and communities. County employees across the organization have stepped forward to develop a strategic plan and help create a workplace where everyone can reach their full potential. Learn more by reading our Workforce Equity Strategic Plan and exploring our Core Competencies for all County employees. Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply. Note: Veterans' Preference does not apply in a transfer process. Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711. Pay Equity: Please be advised that the pay range listed for this position is intended to provide general guidance on the earning potential for the role. However, actual compensation will be determined in accordance with the Oregon Equal Pay Law and will take into account factors such as the candidate's relevant experience and education. Candidates should expect that initial offers will be made within the listed pay range and may not be at or near the top of the range. Serving the Public, Even During Disasters Everyday, Multnomah County staff work together to serve as a safety net for our communities. During a disaster, this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather, natural disaster, or other types of community emergency response. During these emergency responses, while typically there begins with a call for volunteers, county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. For more information, please visit the Disaster Service Worker Information page. Questions? Please contact the recruiter. Application information may be used throughout the entire selection process. This process is subject to change without notice. Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract. In accordance with Oregon Law , Multnomah County is not collecting school attendance dates in the initial application process; please do not include these dates in your resume, cover letter and other application materials. Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals. Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply. Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711. Questions? Recruiter: Andrea Archuleta Email: andrea.j.archuleta@multco.us Phone: 1 (503) 9887472 x87472 Application information may be used throughout the entire selection process. This process is subject to change without notice. Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract. Job Profile: 9736 - Behavioral Health Manager Senior

Keywords: Multnomah County, Albany , Care Coordination Senior Manager - WOC, Behavioral Health Division, Healthcare , Portland, Oregon