Case Manager - AAA
Company: CAPECO Community Action Program of East Central Or
Location: The Dalles
Posted on: February 15, 2026
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Job Description:
Job Description Job Description CAPECO is a diverse group of
people who are committed to creating a thriving community by
providing education, resources, and services dedicated to
eliminating poverty and contributing to the success of our
community members. We hire people from all walks of life not
because we must, but because we know it makes us stronger. If you
share our passion for community, then we would love to meet you!
POSITION: CASE MANAGER Supervised by: Program Manager & Director of
Programs Department: Services for Independence Classification:
Regular Full Time Position Status: Non-Exempt Location: The Dalles,
Oregon Starting Salary: $4,017 Benefits: Health, Dental, RX,
Vision, FSA, Life Insurance, 401K Plan, Vacation, Sick and Holidays
SCHEDULE: Because CAPECO is a collaborative workplace with a
mission that values face-to-face interactions, the person selected
for this position will work primarily in the office. Once training
requirements have been met, the supervisor will discuss options for
working some hours on a hybrid/remote schedule. POSITION OVERVIEW:
This position is responsible for providing a full range of
care/service management functions and service authorizations for
older adults and/or people with disabilities, family members,
and/or community members. This position performs a full range of
duties, including assessing & evaluating the need for the Oregon
Project Independence Program-Medicaid, Options Counseling, Family
Caregiver Support, and other community resources. This position
will work with the participant to develop and implement an
action/service plan, assist in determining service options, and
assist with gaining access to a variety of long-term care and
social services. Services are targeted to individuals who may have
ongoing long-term care needs or who need short-term support to
navigate complex public service eligibility requirements,
transition between care settings and/or establish a plan for
self-support. These services are offered throughout Hood River,
Wasco, Sherman, Wheeler, Gilliam, Umatilla, and Morrow Counties.
ESSENTIAL JOB FUNCTIONS: An employee in this position may be called
upon to do any or all of the following essential functions. These
examples do not include all the duties which the employee may be
expected to perform. Other duties, responsibilities and activities
may change or be assigned at any time with or without notice. To
perform this job successfully, an individual must be able to
perform each essential function satisfactorily with or without
reasonable accommodation. Conduct home visits with older adults and
adults with disabilities to assess their ability to complete
Activities of Daily Living (ADLs) and Instrumental Activities of
Daily Living (IADLs). Interview individuals to evaluate care and
current support needs. Recommend services to be provided and
coordinate in-home services to promote independence and safety.
Actively provide Person-Centered Options Counseling sessions for
clients and their family or community support to assist clients
with developing and implementing their own plan of action. Conduct
follow-up to assess whether additional options are necessary.
Provide service planning and coordination for adults with chronic
or acute age related or physical disabilities which limit
independence; determine eligibility for services; develop a care
plan to prevent premature institutionalization through provision of
in-home services; coordinate referrals with partnering agencies and
monitor client progress. Work with other agencies, family members,
and community organizations to coordinate effective service
provision to clients. Facilitate the development of community
partnerships to promote services for clients or their families that
do not currently exist or accommodate the specific identified
needs. Monitor client progress and independence through regular
staffing with care providers; follow-up with clients not in
specific programs; provide additional services if new needs arise.
Input and maintain client data into multiple state databases and
internal excel spreadsheets. Maintain regular contact with clients
and provider personnel and verify service administration. Develop
post-hospitalization or post- institutionalization plans in
coordination with client, family, staff, and partnering agencies;
maintain monthly contact with clients. Maintain accurate caseload
records of assessments, evaluations, treatment plans, referrals,
and follow up reports. Complete case documentation and narration to
document case management services provided as required by program
guidelines. Provide information on and referrals to specialty
services; arrange for a variety of goods and services including but
not limited to respite care, durable medical equipment, nutrition,
or socialization services. Assist with other Area Agency on Aging
programs as needed. Performs other duties as assigned. REQUIRED
KNOWLEDGE, SKILLS, ABILITIES & MINIMUM QUALIFICATIONS: The
requirements listed below are representative of the knowledge,
skills, abilities, and minimum qualifications necessary to perform
the essential functions of the position. Reasonable accommodations
may be made to enable individuals with disabilities to perform the
essential functions. Associate degree in related field which can be
substituted for two years of comparable experience and/or training
or equivalent combination of education and experience. Experience
providing services to older adults and/or people with disabilities
and the maintenance of a caseload is preferred. Understand and
follow complex written and oral instructions, rules, and
procedures. Possess computer skills and have data entry software
knowledge. Must effectively access, interpret, and apply
computerized client data information using data software. Ability
to prepare reports, statistics, and related documents typical to
the job assignment. • Communicate effectively, orally and in
writing, with clients and their families, service providers, and
the public. General knowledge of etiology and issues faced by older
adults and people with disabilities in remaining independent.
Knowledge of various community services in support of older adults
and people with disabilities, and the means to access such
services. Ability to assess older adults and people with physical
or cognitive needs and develop care plans to support those needs.
WORK ENVIRONMENT AND PHYSICAL DEMANDS: The physical demand and work
environment characteristics described here are representative of
those an employee encounters while performing the essential
functions of the job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
functions. While performing the duties of this job, the employee is
frequently required to stand, walk; sit; use hands to finger,
handle or feel; reach with hands and arms; and talk or hear. The
employee is occasionally required to bend, kneel, and crouch.
Specific vision abilities required by this job include close vision
and distance vision. The noise level in the work environment is
usually moderate. The employee must occasionally lift, and/or
carry/move objects up to 25 pounds. This job operates in a
professional office environment. This role routinely uses standard
office equipment such as computers, smart phones,
photocopiers/scanners, shredders and filing cabinets. SPECIAL
REQUIREMENTS: Must pass a criminal history background
investigation; however, a conviction of a crime may not necessarily
disqualify an individual from this position. CAPECO is a drug free
workplace and pre-employment drug screening will be required. Due
to our federal funding our drug screening also tests for the use of
marijuana. Possession of, or willingness to obtain, a valid
driver’s license and insurable driving record is required. Travel
required within the Hood River, Wasco, Sherman, Wheeler, Gilliam,
Umatilla, and Morrow County service area. Company vehicles are
available, but scheduling may require use of personal vehicles.
Mileage will be reimbursed per IRS guidelines. EQUAL OPPORTUNITY
EMPLOYER CAPECO does not discriminate in employment opportunities
or practices based on race, color, national origin, religion, sex,
sexual orientation, gender identity/transgender status, age,
disability, veteran or marital status, genetic information or any
other characteristic protected by applicable law.
Keywords: CAPECO Community Action Program of East Central Or, Albany , Case Manager - AAA, Healthcare , The Dalles, Oregon
