Mobile Crisis Case Coordinator - Madras

Company: BestCare Treatment Services Inc
Location: Madras
Posted on: February 13, 2026

Job Description:

Job Description Job Description Description: Looking for a bachelor's level QMHA (Qualified Mental Health Associate) Mobile Crisis Care Coordinator to work on a 2-person Mental Health Mobile Crisis team in Madras/Jefferson County. This full-time position schedule is unique in terms of scheduling which is an intensive approximately 2 days per week (24-hour shifts) and includes working on crisis team in the community and in the behavioral health clinic. JOB SUMMARY: The Mobile Crisis Case Coordinator work as part of a two-person crisis response team (the other team member being a QMHP). Under the direction of the certified Mobile Crisis Counselor, the team is responsible for mobile crisis response, risk assessment and crisis stabilization planning for adults and children in the County. The Peer position is an integral part of this team, bringing their own lived experience with mental health to help connect with individuals in crisis and provide support. ESSENTIAL FUNCTIONS: Provides crisis and risk assessment and intervention services in support of BestCare’s mobile crisis response, including after hours, under the direction of a QMHP; Provides immediate mobile response to individuals experiencing mental health crises in the assigned County. Calls may come from a variety of different sources including the hospital, jail, police, or other community partners; Gathers information necessary to identify and assess risk factors for harm to self or others in the context of the client's current psycho-social state via interview with client and with consideration given to collateral information; makes recommendations for safety planning or higher level of care needs; Provides assessment and recommendations to treatment providers and emergency departments as appropriate; Assesses for personal safety in the environment and requests law enforcement support as appropriate; Provides information and facilitates linkage to mental health treatment and other social services; Operates in a sometimes ambiguous and frequently changing work environment; Respects client rights and responsibilities and demonstrates professional boundaries and ethics; Adheres to mandatory abuse reporting laws and HIPAA requirements; Documents and maintains electronic health record (EHR) and ancillary records in a manner that assures compliance with all agency policies, program procedures and local, state, and federal regulations. Completes documentation within agency stated timelines. All crisis documentation must be approved and signed by supervisor or other designated QMHP; Attends seminars, training, and other educational opportunities in order to develop professional skills and abilities; Participates in all scheduled staff meetings, supervision sessions, and other departmental and agency meetings; Collaborates effectively with other team members and community partners; Provides case consultation and stays in communication with other MH providers; Completes comprehensive safety plans, with direction from QMHP; Completes appropriate follow-up with clients as required; Assists in completing referrals, as necessary, to respite, or other higher levels of care; Acts as a role model to clients to inspire hope and share life experiences as appropriate; Telephones contacts, which include talking with clients who need support and are struggling and may be prone toward self-harm/suicidality or prone to making bad decisions; Identifies person’s abilities, strengths and assets and assist them to recognize and use them. Other related duties as assigned. ORGANIZATIONAL RESPONSIBILITIES: Performs work in alignment with BestCare’s mission, vision, values; Supports the organization’s commitment to fostering and maintaining a culture of inclusivity, equity, open-mindedness, cultural awareness, compassion, and respect for all individuals; Strives to meet Program/Department goals and supports the organization’s strategic goals; Adheres to the organization’s Code of Conduct, Business Ethics, Employee Handbook, and all other relevant policies, procedures, and other compliance needs; Understands and maintains professionalism and confidentiality per HIPAA, 42 CFR, and Oregon Statutes; Attends required program/staff meetings and completes assigned training timely and satisfactorily; Ensures that any required certifications and/or licenses are kept current and renewed timely; Works independently as well as participates as a positive, collaborative team member. Performs other organizational duties as needed. REQUIRED COMPETENCIES: Must have demonstrated competency or ability to attain competency for each of the following within a reasonable period: Must be familiar with mental illness and substance use disorder populations, as well as people with disabilities; Must have knowledge of alcohol and drug addiction and detoxification, community resources, and recovery programs; Ability to complete and apply required trainings/certifications including First aid, CPR, administration of naloxone and overdose reversal, de-escalation strategies, trauma-informed crisis response, harm-reduction strategies including overdose intervention, etc.; Ability to function well, follow direction, and use good judgment in a high-paced and at times stressful environment; Must have critical thinking skills; Ability to work independently as well as participating as a positive, collaborative team member; Proficiency in MS Office 365 (Word, Excel, Outlook), EHR platform, databases, virtual meeting platforms, internet, and ability to learn new or updated software; Strong interpersonal and customer service skills, and ability to work effectively and respectfully in a diverse, multi-cultural environment; Strong communication skills (oral and written); Strong organizational skills and attention to detail, accuracy, and follow-through; Excellent time management skills with a proven ability to meet deadlines; Ability to maintain strict confidence as required by HIPAA, 42 CFR, and Oregon Statutes; Ability to build and maintain positive relationships; Ability to manage conflict resolution and anger/fear/hostility/violence of others appropriately and effectively. Requirements: QUALIFICATIONS: EDUCATION AND/OR EXPERIENCE REQUIREMENTS: Bachelor’s degree in behavioral health field or Combined 3 years of higher education/work experience in behavioral health and/or addiction For individuals in recovery from substance-use disorder, must have maintained continuous recovery for the previous two years at the time of hire LICENSES AND CERTIFICATIONS: Uncertified position (CS6): must have a bachelor's degree in behavioral health field and the ability to obtain their QMHA-R within 1 week of being hired. Certified position (CS7A Pay Grade): Must hold a current QMHA-I certification to be eligible Must maintain a valid Oregon Driver License or ability to obtain one upon hire, and be insurable under the organization’s auto liability coverage policy (minimum 21 years of age and with no Type A violations in the past 3 years, or three (3) or more Type B violations) Current CPR and First Aid certifications (or obtain within 6 weeks of hiring) PREFERRED: Bilingual in English/Spanish a plus

Keywords: BestCare Treatment Services Inc, Albany , Mobile Crisis Case Coordinator - Madras, Healthcare , Madras, Oregon