Consumer Banking Operations Manager
Company: Disability Solutions
Location: Lake Oswego
Posted on: May 3, 2024
Job Description:
Job Description:This role is responsible for driving and
nurturing an environment of operational excellence and continuous
process improvement. Owns execution of operational processes,
measures and analyzes process performance, monitors and strengthens
controls to reduce risk. Make recommendations on improvements and
processes in partnership with process owners and enterprise
resources. Trusted advisor to Region leadership team in driving the
strategy, managing day to day operational performance and reducing
variability. Focused on risk and controls inspection, supervision
and oversight, including direct management of a team. Serves as
primary risk leader in region. Role Responsibilities
- Partners daily with financial center teammates to deliver the
full suite of advice to help every client navigate their unique
life priorities, stressing operational excellence and risk
mitigation.
- Direct management and development responsibilities for
Operations Analysts, including field visits, managing task
schedule, action planning, monitoring trends and minimizing
variability.
- Educate and upskill Market Leader risk and control knowledge
and skill, including field visits, overrides, approvals and
operational escalations.
- Analyze and address data from various sources to drive
operational excellence and risk mitigation.
- Drives a culture of identify, escalate and debate, including
expediting the handling of escalations in the areas of fraud, scam
prevention and client dissatisfaction.Required skills:
- 5-7 years of people management experience
- Experience managing large geography
- Up to 60% travel required
- Proactively builds trusted relationships with key
partners/clients
- Ability to be a change agent and work in a fast-paced
environment
- Assess and learn partner's business, priorities, and challenges
followed by execution
- Ability to attract, recruit and retain an effective operations
team
- Exercises good judgment and experience to make timely and
effective decisions
- Communicates effectively at all levels
- Communicates strategic business plans and tactical goals to
team members
- Is an enthusiastic, highly motivated self-starter with a strong
work ethic and intense focus on results
- Collaborates effectively to build and nurture strong
relationships in a matrix environment.
- Has the ability to learn and adapt to new information,
technology platforms, handle ambiguity and adapt to changing
circumstances.
- Demonstrates effective time management skills and the ability
to organize, prioritize and perform multiple tasks
simultaneously.
- Proficiency in computer skills and professional programs (for
example, Microsoft Office)Desired skills:
- Undergraduate degree
- Experience working in an environment with individual and/or
team goals where goals were routinely met or exceeded
- Experience with risk mitigation, operational excellence and
process managementShift:1st shift (United States of America)Hours
Per Week: 40
Keywords: Disability Solutions, Albany , Consumer Banking Operations Manager, Executive , Lake Oswego, Oregon
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