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Assistant Service Manager/Service Advisor

Company: Lava Auto & Tire Service
Location: Albany
Posted on: May 17, 2023

Job Description:

*Job Description-*

*Assistant Service Manager*


*LAVA AUTO & TIRE SERVICE* is looking to hire an *Assistant* *Service Manager, *you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying previous customer service history; reviewing service contract coverage; developing estimates; interacting with technicians and customers alike; writing repair orders.

- Serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.

- Verify service contract coverage by examining records and papers; explaining provisions and exclusions of service contract to the customer.

- Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including any deductibles and making repair presentation to the customer

- Write repair orders (RO) by describing vehicle symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.

- Communicate additional repair and service needs to the customer based on vehicle inspection.

- Present a friendly, professional greeting to customers and helps identify, confirm and offer resolution to customer concerns.

- Consult with customers on applicable service specials and keeping customer informed on completion times and service expenses.



- Minimum of two years previous sales experience

- A team player who is focused on providing exemplary customer service

- Ability to meet and exceed customers' expectations with a great attitude

- Ability to multi-task in a fast paced work environment

- Must possess computer skills and able to work with a verity of programs

- Extensive mechanical understanding of automobile parts

- Be at least 21 years of age

- Possess an acceptable driving record and a valid driver's license

- Excellent communications and organizational skills

- Detail oriented

- Must be a person of the highest ethical standards

- Possess a strong work ethic

*Benefits Include:*

We offer a generous comprehensive compensation and benefits package. Our offerings include:

- Medical, Dental and Vision Plans

- Paid Holidays & Vacation

- Short and Long Term Disability

- Paid Life Insurance

- 401(k) Retirement Plan

- Career advancement opportunities

*LAVA AUTO & TIRE SERVICE *is an equal opportunity employer and a drug free workplace. A criminal history background check and pre-employment drug screen will be conducted on the final candidate prior to beginning employment.

Job Type: Full-time

Job Type: Full-time

Pay: $65,712.00 - $75,038.00 per year


* 401(k)

* Dental insurance

* Employee discount

* Flexible schedule

* Health insurance

* Health savings account

* Life insurance

* Paid time off

* Professional development assistance

* Retirement plan

* Tuition reimbursement

* Vision insurance

Day range:

* Monday to Friday


* 10 hour shift

Ability to commute/relocate:

* Albany, OR 97322: Reliably commute or planning to relocate before starting work (Required)


* Driver's License (Required)

Work Location: One location

Keywords: Lava Auto & Tire Service, Albany , Assistant Service Manager/Service Advisor, Executive , Albany, Oregon

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