AlbanyORRecruiter Since 2001
the smart solution for Albany jobs

Account Management Client Response Associate

Company: Assurant
Location: Albany
Posted on: May 21, 2020

Job Description:

The Client Response Associates are the primary contact for executive level escalations. Responsible for handling highly escalated consumer complaints, formal written complaints and legal requests, including requests from regulatory agencies, attorneys, consumer advocacy groups, departments of insurance, the Better Business Bureau, and others. Perform root cause analysis of complaints to identify opportunities for improvement. Resolve complaints, including proposing settlement agreements as necessary. Works under minimal supervision. Key responsibilities:Formal complaints and legal requests

  • Performs research of formal complaints and legal requests to determine Assurant's responsibility and identify the best method of resolution through interpretation and upholding of policy language
  • Responsible for creating written communication/response in a clear and concise manner appropriate to the audience
  • Must draft written correspondence and respond to complaints by their assigned due date and communicate status regularly to originating entity and AMS managementConsumer written escalations
    • Responsible for researching complaint drafting written response and follow through to resolution
    • Provide White Glove service by proactively walking processes through steps instead of waiting for standard processing times
    • Provide responses to complaints and inquiries from consumers, clients, Account Executives and others Offline work and additional projects
      • Perform full 360 reviews of complaints which entails performing Back End research of claims, reviewing phone calls, process steps and/or training materials to determine the root cause of issue
      • Deliver coaching and/or make suggestions to implement process improvements when opportunities arise
      • Responsible for accurately logging complaints in CAPA and CMA with complaint details
      • Assist with creation and update to job aids and/or training materials for internal use and call center community as needed
      • Perform day to day operational claims functions
      • Perform research of claims from customer survey results to identify root cause of dissatisfactionBasic Qualifications:
        • High School diploma or equivalent GED
        • Minimum 2 years of customer service experienceOther Qualifications:
          • Knowledge and experience with Microsoft Office
          • Must obtain claims adjuster's license within 3 months of employment
          • Strong understanding of client contracts, operations, company products & services
          • Strong communication skills, both verbal and written
          • Ability to apply learned knowledge of campaign through evaluation or coaching sessions
          • Proficient in MS Word, Excel and other MS Office Applications
          • Consistent performance in all areas that reflect the standard required by the company
          • Ability to handle multiple tasks simultaneously with priorities
          • Strong analytical & problem solving skills
          • Strong customer service skills
          • Must have proven ability to make sound judgments in resolving customer issues and provide corporate level customer service
          • Strong organization skills and time management skills
          • Making timely decisions when a quick response is required
          • Collects information to better understand issues and opportunities
          • Maintains confidentiality
          • Adjusts approach to effectively work with others with a different perspective or work style
          • Organizes details and information, keeps documents for reference and shares with teamPreferred Qualifications:
            • Bilingual (Spanish/English)
            • At least 1 years experience within Connected LivingWork Hours:
              • M-F 9:30 AM - 6:30 PM PT

Keywords: Assurant, Albany , Account Management Client Response Associate, Executive , Albany, Oregon

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


Nurse Clinician Case Manager Sunny Hill Health Centre for Children
Description: Nurse Clinician Case Manager - Sunny Hill Health Centre for Children New Paid Listing Job reference e54def9e503a Company Name Neuvo Canada Salary Negotiable Location Vancouver, Canada Country Canada Industry (more...)
Company: PHSA
Location: Vancouver
Posted on: 05/29/2020

Assistant Salon Manager - Heritage Place
Description: Assistant Salon ManagerGot shears and a winning attitude Have a yearning to earn and a desire to support other stylists Then let's talk Maybe you're a stylist who
Company: Great Clips
Location: Turner
Posted on: 05/29/2020

Branch Manager
Description: Branch Manager Sunstate Equipment Co.Where Safety and People are Core Values Your Opportunity to Grow with us Work where you love your job Work where you are valued, respected, treated fairly and paid (more...)
Company: Sunstate Equipment
Location: Portland
Posted on: 05/27/2020


Technical Project Manager
Description: Title Technical Project Manager Location Beaverton, OR 97008 Employment Type W2 Contract to Hire no c2c or sponsorship available Job Description Edgelink is looking
Company: EdgeLink
Location: Beaverton
Posted on: 05/29/2020

Assistant Salon Manager - South Commercial
Description: Assistant Salon ManagerGot shears and a winning attitude Have a yearning to earn and a desire to support other stylists Then let's talk Maybe you're a stylist who wants
Company: Great Clips
Location: Salem
Posted on: 05/29/2020

Assistant Salon Manager - Evergreen Plaza
Description: Assistant Salon ManagerGot shears and a winning attitude Have a yearning to earn and a desire to support other stylists Then let's talk Maybe you're a stylist who wants
Company: Great Clips
Location: Amity
Posted on: 05/29/2020

Dining Room Manager
Description: Dining Room ManagerNow hiring Dining Room Manager Our senior living community, SpringRidge located in Wilsonville, OR is a great setting if you enjoy working with seniors.We offer competitive pay, great (more...)
Company: Senior Resource Group
Location: Wilsonville
Posted on: 05/27/2020

Safety Manager
Description: SUMMARYManages routine and complex administrative, technical and professional work in analyzing and administering various components of the environmental, health and safety programs during installation (more...)
Company: Murata Machinery USA, Inc.
Location: Portland
Posted on: 05/29/2020

Assistant Salon Manager - River Falls Shopping Center
Description: Assistant Salon ManagerGot shears and a winning attitude Have a yearning to earn and a desire to support other stylists Then let's talk Maybe you're a stylist who wants
Company: Great Clips
Location: Portland
Posted on: 05/29/2020

Project Manager
Description: Aerotek is seeking a Project Manager for a fast growing engineering consultant firm. This position is with a large, stable company that has diverse projects. Job Description: As a Project Manager and (more...)
Company: Aerotek
Location: Beaverton
Posted on: 05/29/2020

Log In or Create An Account

Get the latest Oregon jobs by following @recnetOR on Twitter!

Albany RSS job feeds